This refund policy is for PrintonBox users who have problems with the order, product, and package. PrintonBox will process the refund in 24-48 hours. To better solve the return and refund issue, please view the following content.
Return and Exchange
Our products can be returned within 30 days of receiving the product (verified by tracking information).
To be eligible for a return, please make sure that:
- The product was delivered within the last 30 days.
- The product is in its original condition (the item must be unused and in the same condition that you received it. It must also be in the original packaging).
- You have the receipt, order confirmation, or proof of purchase from printonbox.com. We are unable to accept returns of purchases made from third-party retailers.
Products that do not meet these criteria will not be considered for return. Return shipping is paid for by the customer.
How to request a return or exchange:
- You can submit return requests by sending a message on Contact Us page or Emailing us.
- If your return request meets the criteria above, We will send the return address to you.
- Send the package to us and also send the tracking number to us so that we can track the status of your return.
- The return or exchange will be processed once the goods have been returned to our warehouse (verified by tracking information).
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for the ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing), which will extend to 60 days during the COVID-19 outbreak
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
What you need to provide:
- Photos/videos of the damaged item. Please send us the materials to prove the damage.
- Screenshots of the dispute, which include name, date, and content. For example, a customer complaint/dispute raises through PayPal Dispute, e-mail, chat window, etc.
- (Optional) Tracking number of the item. If PrintonBox asks for a return of the item, you need to send the tracking number to prove that you returned it.
How to request a refund:
- You can submit refund requests by sending a message on Contact Us page.
- If the items need to be returned, We will send the return address to you.
- Send photos/videos of the damaged product and screenshots of the dispute.
When will I be refunded?
The refund is released once the goods have been returned to our warehouse (verified by tracking information). The refund amount will be refunded back to your payment card(According to the bank processing time, it will probably take 1-3 business days).
International Shipments
We cannot be responsible for any customs restrictions, tariffs, or other regulations that may apply in countries outside of the United States. The responsibility is yours to check to see if your country allows the shipment of products you ordered (or wish to order). Any duties or taxes that may apply to your order are also your responsibility.
If for whatever reason your order is seized by customs, we will not issue you a refund unless all products are returned to us in the original condition per the return policy above.