This refund policy is for PrintonBox users who have problems with the order, product, and package. PrintonBox will process the refund in 24-48 hours. PrintonBox makes an effort to provide the best service for all users. To better solve the return and refund issue, please view the following content.
What you need to provide:
A. Photos/videos of the damaged item. Please send us the materials to prove the damage.
B. Screenshots of the dispute, which include name, date, and content. For example, a customer complaint/dispute raises through PayPal Dispute, e-mail, chat window, etc.
C. (Optional) Tracking number of the item. If PrintonBox asks for a return of the item, you need to send the tracking number to prove that you returned it.
How to request a refund:
A. Contact PrintonBox customer service at Account support Rep in the dashboard.
B. Send photos/videos of the damaged product and screenshots of the dispute.
Please note that:The money will be refunded to the original payment channel (PayPal or credit card). Or it will be refunded to your account balance. We recommend refunding the money to the balance for faster processing. You can use the balance to pay for new orders or withdraw at any time you want.
Cases that PrintonBox makes refunds:
PrintonBox has a strict quality control standard. We will check every product before delivery. If any of the following circumstances exist, we offer a full refund or replacement:
- Incorrect product
- Product with the wrong
- color, size, etc
- Product with a missing component
Please note that:
You don’t need to return the incorrect product. We will refund or resend the right one to you.
If you have any questions about size, please provide photos of the measurement. Make sure that you measure the item in the correct method. You can send the result to our customer service and we will deal with it asap.
PrintonBox offers a full refund if the order delays. It will be counted from the date that the package leaves PrintonBox warehouse.
- In normal circumstances, more than 30 days.
- In the busy season, more than 40 days, such as Black Friday, Cyber Monday, Christmas, etc.
- In unforeseen circumstances, such as epidemics etc, the date will be different. Please pay attention to our notification email and message.
Please note that:
- For orders shipped to the USA, European countries, New Zealand, Canada, PrintonBox will refund if the total shipping time more than 30 days.
- For orders shipped to South America, Middle East, India, Africa, PrintonBox will refund if the total shipping time more than 60 days.
- Order delay caused by delivery pending, such as an insufficient address, package unclaimed, inability to contact the customer, etc, PrintonBox will not refund you.
PrintonBox offers a full refund if the order cancels before the product is shipped. But we will not offer a refund if the following circumstances exist:
POD order. We will not refund you for the product is customized.
Cases that PrintonBox does not make refunds:
PrintonBox will not offer a refund or resend if the tracking info alerts. The following reasons may cause the alert:
- Incorrect/insufficient Address
- Refused Package
- Customs Clearance
- Non-Existing Number
- Unknown Recipient
You can raise a dispute within 30 days from the date you place the order.
Please note that:
A dispute will be closed automatically if you have not answered for 3 consecutive days.
The following disputes will be denied.
- Closed Order.
PrintonBox will deny your dispute if the order status is closed.
- No Tracking Info.
PrintonBox will deny your dispute if the tracking info expired. Generally, the post office will keep tracking information of the order for 180 days.
- Shipping Option
PrintonBox will deny the dispute if you choose the following shipping options:
Post NL; Electric Post NL to USA, UK, Canada, Australia, SouthAfrica, the overseas territories and overseas island areas;
PrintonBox will deny the dispute if your order is shipped to the following countries:
Haiti; Kyrgyzstan; Madagascar; Mauritius; Bangladesh; Nepal; Nicaragua; Swaziland; Jamaica; Zambia; Ecuador; Peru; Bolivia; Chile; Argentina; Uruguay; Egypt; Sudan; Libya; Algeria; Angola; Bahamas; Benin; Belize City; Burundi; Dominican Republic; Gambia; Grenada; Cuba; Palestine; Paraguay; Guatemala; Reunion; The Commonwealth of Puerto Rico; Hawaii; Alaska; Guadeloupe; Martinique; and French Guiana.
- Force Majeure
PrintonBox will deny the dispute of any product damaged or shipping delay caused by the act of God, epidemic situation, international situation, strike, war, earthquake, flood, virus, storm, heavy snow, customs inspection.
PrintonBox will deny the disputes caused by the following reasons:
- Your shopper does not like the product.
- Item doesn’t match the listing description, such as inaccurate measurement.
- Product smells unusual.
PrintonBox does not suggest you return products. Because the shipping cost is high and sometimes higher than the product value. Also, it takes months to deliver the package, which will affect the processing time.
If you urge to return the product, please pay attention to the following aspects:
- You need to return the product within 10 days after receiving it.
- The product is in good condition and does not affect the secondary sales.
- You need to pay the shipping cost.
- You can only return the product to PrintonBox China warehouse.
If you’ve returned the product, please send the tracking number to our customer service.